privacy

Trident Global Assistance Inc Privacy Policy  

Introduction

This Privacy Policy outlines Trident Global Assistance Inc (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.tridentassistance.ca (" Site "), or otherwise share personal information with us (collectively: " Users ").

Responsible authority within the meaning of data protection laws, in particular the Privacy Act of Canada (R.S.C. 1985, c. P-21). ("the Act").

The Act protects personal information against any disclosure or use that is inconsistent with the reason for which this information has been provided. Moreover, the Act gives any individual the right to access their own personal information, to request that this information be corrected or to demand that the information be withdrawn from databases or any other systems where it is stored. The aim of this privacy policy is to govern the collection, use and disclosure of personal information, in accordance with the requirements of the Act, whether this information is collected through our Website or otherwise.

 Our Privacy Principles

At Trident, we are dedicated to ensuring your confidentiality by protecting the personal, business and financial information entrusted to us. That commitment is fundamental to the way we do business and is reflected in our privacy policies.

Trident has a Chief Privacy Officer who is responsible for overall privacy governance. All of our employees across Trident are responsible to maintain your privacy and are available to address any questions or concerns you may have.  

The office of the Trident Chief Privacy Officer may be consulted to provide specific guidance as requested. 

If you have questions regarding privacy, please contact:

The Office of Trident’s Chief Privacy Officer
600 – 21 Four Seasons Place,
Toronto, Ontario
M9B 0A5

Use of personal information

Certain personal information is required when we provide assistance through our contact center service, obtain and review medical records, opening a claim and review of Health providers invoices, take part in surveys or contests, create a client Preference profile or apply for a job at Trident Global Assistance Inc. Credit card numbers are used exclusively for processing payments, and not for any other purpose. 
We inform you when personal information is required for a transaction, a contest or survey, or for any other Trident ’s service. 

Security

Personal information may be kept as a hard copy or in electronic form. Personal information is protected by the implementation of security measures that are suitable for each data type. Access to personal information is limited to those individuals who need it in order to provide services. As far as transactions by credit card are concerned, Trident abides by the norms of the Payment Card Industry Data Security Standard (PCI DSS), which ensures the protection of personal information associated with credit cards.

    Disclosure of personal information to third parties

    Trident only shares personal information with third parties in accordance with this policy. Trident may provide personal information to subcontractors and professional consultants (who are subject to personal information protection requirements by virtue of their contract with Trident), only in so much as their activities require the use of this information, and only for the purposes for which the information was collected. Trident never discloses client’s personal information without consent to third parties for purposes other than those for which this information was collected, unless Trident is obliged to do so by law or by court order (i.e., in very exceptional circumstances).

    Furthermore, under the Act, Trident has an obligation to inform the Privacy Commissioner of Canada in writing before making any disclosure or use of personal information for purposes other than those for which this information was obtained.

      Online Security

      We diligently work to maintain our online security to the highest possible standards. Controls that we use across our online infrastructure include:
      • Robust and multi-layered security of servers and applications.

      • Multiple layers of internal and external firewalls which protect our online environments.

      • Regular reviews of our security practices and technology updates.

      • Regular reviews to ensure our security and privacy policies and standards reflect our industry leading position.

      • Use of Secure Socket Layer (SSL) 128-bit encryption to protect the information you send or receive from our secure sites.

      • Use of encrypted password log-ons to Trident secure system to help safeguard against unauthorized access to your accounts.

      • Automatic session terminations when extended inactivity is detected. This helps to protect your log-on if you are called away from your computer.

      Cookies

      We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

      A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

      The Site uses the following types of cookies:

      a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

      b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

      c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

      Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

      We use a tool which is based on the Snowplow Analytics  technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, what pages they visit when they do so, etc. the tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve their Site and services.

      Use of script libraries (Google Web Fonts)

      In order to present our contents correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts ( https://www.google.com/webfonts ) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 
      • Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible - but currently also unclear whether and, if so, for what purposes - that operators of corresponding libraries collect data.

      • The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy .

      Third party collection of information

      Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

      This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 
      Security Mechanisms

      We use several layers of proven security technologies and processes to provide you with secure online access to your accounts and information on our system. These are continuously evaluated and updated by our experts to ensure that we protect you and your information. These include:
      • Secure Socket Layer (SSL) Encryption
      • Authentication
      • Firewalls
      • Computer Anti-Virus Protection
      • Data Integrity

      Secure Socket Layer (SSL) Encryption

      When you successfully login to our system or another secure Trident website using an authentic user ID and password, our web servers will establish a secure socket layer (SSL) connection with your computer. This allows you to communicate with us privately and prevents other computers from seeing anything that you are transacting – so you can conduct online business with us safely. SSL provides 128-bit encrypted security so that sensitive information sent over the Internet during online transactions remains confidential.
      Authentication
      To protect our users, we provide secure private websites for any business that users conduct with us. Users login to these sites using a valid client number or username and a password. Users are required to create their own passwords, which should be kept strictly confidential so that no one else can login to their accounts.
      Firewalls

      We use a multi-layered infrastructure of firewalls to block unauthorized access by individuals or networks to our information servers.
      Computer Anti-Virus Protection

      We are continuously updating our anti-virus protection. This ensures we maintain the latest in anti-virus software to detect and prevent viruses from entering our computer network systems.

      Data Integrity

      The information you enter to one of our secure private websites is automatically verified to ensure it is not altered during information transfers. Our systems detect if data was added or deleted after you send information. If any tampering has occurred, the connection is dropped and the invalid information transfer is not processed.

      Communications

      As a business entity, Trident sends electronic messages as part of its customer service. When you have a claim or send us information, you may provide us with your express consent to be added or not to our email list which will be used to contact you.
      Please note that operational emails provide relevant information that must be communicated to you including, but not limited to, emails containing information on claims made, emails concerning any changes to Healthcare Providers visits or invoices or emails containing medical related information, for instance medical records.
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