OUR SERVICES
We provide a wide range of travel insurance services to meet travellers needs.
We offer service with distinction, excellence and pride
When you need us most!
Emergency
ASSISTANCE
CASE MANAGEMENT
EMERGENCY RETURN HOME
When it is necessary
PRE-TRIP ASSISTANCE
VEHICLE AND DEPENDENTS RETURN
PROVIDERS NETWORK
CLAIMS
CLAIMS ADJUDICATION
We have a fiduciary duty to our underwriters to adjudicate claims according to the coverage purchased.
Our claims philosophy has been written in accordance with the “Statement of Principles” developed by the International Claims Association (ICA).
Through our Cost Containment program, we reduce the potential financial exposure to our clients and our customers to an ultimate minimum.
RECOVERIES, INVESTIGATION AND SUBROGATION
We coordinate insurance benefits with other insurers and submit claims to the Government Health Insurance Plan of the member Province.
In some instances, through investigation, we must unmask claims that were submitted erroneously or with malicious intent. We conduct local investigation and personnel interview.
We offer insurance defence and subrogation and have access to lawyers worldwide to litigate or subrogate when it is needed.